Refund Policy

Last updated September 10, 2026

This Refund Policy applies to paid OperatingLane subscriptions purchased through our checkout. Payments are processed by Paddle, which acts as the authorized reseller and seller for transactions completed through its checkout.

Unless required by applicable law or otherwise stated at checkout, completed payments are generally non-refundable. This does not limit any mandatory consumer rights or any refund, withdrawal or remedy that cannot lawfully be excluded.

If you believe a charge is incorrect, the service was materially not as described, or you have another valid reason to request a refund, contact support@operatinglane.com. Include your account email, workspace name, transaction date, amount charged and the reason for the request. Never send complete payment-card details.

You may also use the refund or support options provided in your transaction receipt or customer billing portal where available. Refund requests are reviewed under applicable law, the payment provider’s buyer refund rules, and any additional discretion we choose to provide.

If a refund is approved, it is normally returned to the original payment method where possible. Processing time can vary by payment method and financial institution. Access associated with a refunded subscription period may end or revert to the applicable unpaid access level.

Canceling a subscription prevents future renewal but does not automatically refund the current billing period. Unless otherwise required by law or stated during cancellation, paid access continues through the end of the already-paid period.

For refund questions or requests, contact support@operatinglane.com.