Refund Policy

Last updated September 12, 2026

This Refund Policy applies to paid OperatingLane access purchased through our checkout. Payments are processed through Stripe. For eligible transactions using Stripe Managed Payments, Stripe acts as the merchant of record.

Unless required by applicable law or otherwise stated at checkout, completed payments are generally non-refundable. This does not limit any mandatory consumer rights or any refund, withdrawal or remedy that cannot lawfully be excluded.

If you believe a charge is incorrect, the service was materially not as described, or you have another valid reason to request a refund, contact support@operatinglane.com. Include your account email, workspace name, transaction date, amount charged and the reason for the request. Never send complete payment-card details.

You may also use the refund or support options provided in your Stripe receipt or customer billing portal where available. Refund requests are reviewed under applicable law, the payment provider’s rules, and any additional discretion we choose to provide.

If a refund is approved, it is normally returned to the original payment method where possible. Processing time can vary by payment method and financial institution. Access associated with a refunded paid period may end or revert to the applicable unpaid access level.

Turning off auto-renewal prevents a future renewal but does not automatically refund the current paid access period. Unless otherwise required by law or stated during cancellation, paid access continues through the end of the already-paid period.

For refund questions or requests, contact support@operatinglane.com.